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Dealers

 Would you like to offer a full range of network communication to your customer and generate extra revenue at the same time?
                                         

Distributors

 Do you think you will be able to sell at a big qty ? We welcome you to read our distributors' programme,
and get your big discount, and exclusive right of selling our products in your country.
  
                                          

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We appreciate your link to www.stephen-tele.com, and gladly we will repay with a link to you from our site.......                      
                                        

 
 
Frequently asked questions



 1. How can I place an order ?

Firstly, please go through our site and find out what products you would like to order. Then send an email to sales@stephen-tele.com, order volume for the products should be mentioned in the email. If you have a target price for, you may also show us so that we could evaluate if it is possible to have it done at your expected price. We will quote you our CNF or FOB, or EXW price based on the expected purchase volume. By mutual confirmation of an order, we will send a proforma invoice that indicates total costs of the order and our bank information. Upon receipt of payment, we lanch production and arrange shipment.

 

2. Can you send me a sample ?

Yes, we do, our samples are charged. Regularly samples' cost are 10% higher than that for bulk. Shipping for samples are done by courier, e.g, DHL, TNT, Ups, etc. We can arrange shipping prepay or collect. Freight collect is not yet available with Fedex as Fedex requires both parties a Fedex account. Regularly, a prepay shipping would be more cost effective than freight collect. Please provide us your courier account if you want to arrange a shipping collect.

3. How will my orders be shipped ?

We provide comprehensive and flexible shipping solutions for your order. Orders may be shipped by sea, by air, by courier, etc. According to your needs, we can deliver your order to the destination port, somewhere in your city, or right your warehouse address.

To ship by air, total weight of an order shall be no less than 45kgs as Airways' minimum is 45 kgs. Weight of an order below 45kgs is regarded as 45kgs by Airways. Regularly it takes 4-6 days to arrive at your airport.

To ship by sea, it often takes 4-6 weeks to arrive at your port.

To ship by courier, it often takes 4-6 days to arrive at your office or family address.

4. Do you manufactuer OEM orders ?

Yes, we do. We are strong on OEM orders.
For most of our products, our MOQs is 100 pcs. With this MOQ, we print a custom logo for clients. There is no charges for printing custom logo
.

5 . What is your payment terms ?

There are 2 options of our payment methods. The one is Bank wire transfer, the other is Western Union.
For bulks, payments are often taken by Bank wire transfer (T.T ).
For samples, payments are often taken by Western Union. But if you are restricted to access Western Union, Bank wire transfer can be another option for samples' payment.

We are doing a better job on the payment terms. Payment by Credit card would be available soon.


6. What is your shipping term for order ?

There are few options. Shipping term could be up to client's request. There are few options,

A. CNF
B. FOB
C. CIF
D. DDP (shipping to your office address )
E. EXW ( Factory price )

By any shipping terms, prices we offered do not include your local custom taxes.

7.. What are your advantages ?

Our advantages are:
1. Fast delievery
2. comprehensive services
3. competitive price conditions
4. Virtual aftersale service
5. Comfortable MOQs for OEM orders.
6. Flexible MOQs

8.  What product are you dealing with ?

We are carry a full line of networking communication products, they can be three parts.
1. VoIP hardwares and softwares
A. VoIP phones,
B. VoIP ATAs
C. Wired and wireless Usb phones
D. Sip, H.323, IAX2, SIP / IAX2 softphones
E. Asterisk PBX cards
F. ip pbx systems




2. Ethernet switch
A. Fast ethernet switches
B. Optical Fiber switches
C. Optical Fiber plus copper switches
D. Layer 2 managed switches
E. Gigabit switches,
F. Websmart managed gigabit switches
G. 10 gigabit core routing switch and layer 3 managed full gigabit switches series.


3. Media converters
A. Gigabit media converters
B. 10/100Mbps media converters
C. Media converter Rack mount
D. E1 protocol converters

 

9.  How long a warranty do you offer ?

We offer a warranty of a whole year, the expire date be from the date of receipt of shipment by customers.

10.  How will you ship replacements ?

Regularly Replacements be shiped in the next shipment of a purchase order. Both production cost and shipping cost for replacements are furnished by us.

For urgent replacements, we arrange the production as priority. Regularly urgent replacements is ready within 7 working days by receipt of payment. Both production cost and shipping cost for urgent replacements shall be furnished by client.

11..  What is your delivery time for orders?

For VoIP devices: 7-15 days by confirmation of an order
For ethernet switches: 23-28 days by confirmation of an order.
For media converters: 8-16 days by confirmation of an order

12. Do you have a MOQ policy ?

Yes, we have. MOQs for most of our products are 100 pcs. But we don't have a strict restriction on it. We accept orders below our MOQ, prices for the orders below our MOQ would be regarded as sample's order.

13. Is there any shipping cost for our reference ?

Yes, prices listed here are for reference only, they are approximate costs of shipping.

Shipping by air:
100 kgs & below 100 kgs: USD $ 6.60/kg
200 kgs & below 200 kgs: USD $ 5.20/kg

Shipping by sea:
100 pcs: USD $ 250.00
200 pcs: USD $ 250.00 ~ USD $ 400.00
500 pcs: USD $ 250.00~ USD $ 500.00
1,000 pcs: USD $ 350.00 ~ USD $ 650.00

Please email to sales@stephen-tele.com and ask the exact price based on a extra purchase volume.



14. What can you do on technic support ?

All the technic issues are to be handled at the earliest time within 24 hours,  pls send your email to support@stephen-tele.com for all the technical issues .

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