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The CHIMA Support page is your portal to help and support for CHIMA VoIP and Networking products.
You are able to download user manuals, firmwares of CHIMA products through here. You can also
obtain email/ phone/ fax/ Instant help by following the instruction below.
 
Frequently Asked Questions
>  VoIP Frequently Asked Questions


> Ethernet Switches Frequently Asked Questions
> Ethernet Media Converter Frequently Asked Questions
 

Firmware and User manual Download

 > User Manual and Firmwares for VoIP devices
 > User Manual and Firmwares for Ethernet switches and Media converters
 
Technical Support
For NON-Domestic China customers, technical issues are handled within 24 hours by receipt of a support
request. For Domestic China customers, technical issues are handled within 3 hours by receipt of a support
request. All customers can request technical support by using the following ways:
 
> Phone Support: +86 755 89963673
> FAX Support: +86 766 89963671
> Email Support: support@stephen-tele.com / stephentechnologies.support@gmail.com
> MSN Support: stephentechnologies.support@live.cn
 
RMA ( (Return Material Authorization ) Support
Stephen Technologies(Also known as CHIMA) offers a one-year warranty on all products unless stated
otherwise in the sales confirmation and or the invoice sent to the customer on each deal. Products returned
after the ONE YEAR period following the date of sales will be returned with no further explanation.
 

If a shipment received by the Customer contains damaged, non-working or defective merchandise caused

during transport, Stephen Technologies shall not be held liable. Customer is responsible for all damages to

the purchased equipment from the moment the merchandise leaves either Stephen Technologies'

warehouse or where it is picked up FOB by the Customer.

 

If the Customer receives merchandise that is damaged, non-working or defective caused prior to transport,

Stephen Technologies will during the ONE YEAR warranty period replace the defective product, and ship

the replacements together with the shipment of a re-order.All and any cost occured for the replacements on

regular basis shall be furnished by Stephen Technologies alone.

 

If the Customer receives merchandise that is damaged, non-working or defective caused prior to

transport,and if the customer request replacements on an urgent basis, Stephen Technologies will make

every effort to prepare the replacements and ship them within 2 weeks by receipt of a RMA order.All and any

cost occured for the replacements on urgent basis shall be furnished by the customer.

 

Prior to sending back defective products to Stephen Technologies a RMA number must have been issued in

the Customers favor. To obtain a RMA number, the Customer must fill out the RMA form available on

Stephen Technologies's website: www.stephen-tele.com and either email it to rma@stephen-tele.com or

print out the form and fax it to Stephen Technologies at +86 755 83016321

 

Any returned products received by Stephen Technologies without a RMA number will be shipped back to

the customer with no further explanation. All returns must be gathered and shipped to Stephen

Technologies untill the customer place a re-order..Shipping charge for returns shall be prepaid by customer.

 

The issued RMA number must be clearly referenced on the shipping label. The issued RMA number will be

valid for 30 days. All defective product(s) must be returned in its original packaging fully complete and
including all accessories i.e. cables, AC adaptor, battery unless agreed upon otherwise
 
RMA Number Request Form
 
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